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The Art of Patient Retention: Strategies for Long-term Success with Ildi Arlette

The Art of Patient Retention: Strategies for Long-term Success with Ildi Arlette

Oct 18, 2023

With a passion for helping others succeed, Ildi Arlette is an accomplished expert in the field of leadership and team development for medical aesthetics clinics and Med Spas. With over 20 years of experience, Ildi has worked extensively with clinic owners and healthcare professionals, helping them build strong teams, retain patients, and drive rapid and sustainable growth for their clinics. 

“Internal marketing is where the money is at. It's about the actions, behaviors, and systems in your clinic that make your patients feel welcome, known, seen, heard, and felt.” - Ildi Arlette

Today we chat about her proven RCI framework which focuses on the importance of self-awareness, team dynamics, and goal-oriented strategies. Listen in and understand the unique challenges faced by clinic owners, such as balancing roles as healthcare professionals and entrepreneurs. Ildi's expertise and insights have made her a sought-after speaker and consultant in the industry, providing valuable guidance and practical solutions for clinic owners to achieve success in the competitive medical aesthetics landscape.

“Know yourself, know your team, and then work towards the goal. Self-awareness and leveraging the power of your team are competitive advantages in achieving success in your clinic.” - Ildi Arlette

In this episode, you will be able to:

  • Boost clinic growth by leveraging the power of internal marketing strategies.
  • Discover the secrets to internal marketing strategies that will keep your clinic thriving and your patients returning.
  • Uncover the key to finding balance in your life as a healthcare professional, so you can provide the best care for your patients while still taking care of yourself.
  • Find out how to build a supportive community in your clinic, fostering a positive and uplifting environment for both your team and your patients.

And more! Get all the links, resources, and show notes here:

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About Ildi Arlette

For 20 years, Ildi has served as a consultant, business coach and trusted adviser to over 400 top medical aesthetic clinics in the fields of dermatology, plastic surgery, med spas and private-pay clinics.

As a former clinic owner, leading a team of 22 staff members to become one of Canada's top 20 clinics before selling the practice in late 2019, Ildi brings an intimate insider perspective of the daily challenges of owning and operating a clinic in a competitive market.

Ildi's mission is to help clinic owners feel supported in their role as business owners and leaders, so they can build an uncopyable clinic, with strong teams who love to sell, while attracting and retaining patients using doable and proven processes.

Ildi's Website/Links

About Kendall Hagensen

Kendall is a Somatic Mental Health Therapist, Multidisciplinary Clinic Owner and Business Coach. She specializes in, and is passionate about, working with healthcare professionals to create the businesses of their dreams. Big goals always have a psychological component beneath the surface, so Kendall uses her background in Somatic Psychotherapy and EMDR Therapy mixed with Business Coaching tools to help clients develop a healthy relationship with their business and their strength as a leader. 

As someone who lives with a chronic illness herself, Kendall feels that health happens best within community, which is why she takes a holistic, integrative, and collaborative wellness approach to her personal and professional life.

Kendall’s Web/Social Links