Build a Team that Embodies Your Wellness Vision
Mar 25, 2026They looked perfect on paper. Great experience, solid credentials, enthusiastic about the opportunity. You hired them feeling confident you'd found the right person. Six months later, you're dealing with resistance to your systems, misalignment on patient care approaches, or subtle undermining of your vision. How did you miss this in the interview?
In this episode from the Thriving Wellness Series, Kendall interviews Dr. Josh Satterlee, a chiropractor who's navigated every configuration of practice growth over 17 years—from solo provider to teams including massage therapists and personal trainers, ultimately building a 12-provider clinic/gym hybrid in Las Vegas. His hiring evolution offers hard-won wisdom about what actually predicts team success.
The conversation centers on a critical distinction: cultural fit versus vision alignment. Josh acknowledges he's used "cultural fit" terminology frequently but has evolved his thinking. As he explains, cultural fit can become problematic: "It can become exclusionary, it can become based on our own biases and our own subjective experience." You end up hiring people who look, think, and act like you—missing opportunities for diverse perspectives that could strengthen your practice.
Vision alignment takes a different approach. Rather than asking "Are you like me?" it asks "Do you share the direction we're heading?" This subtle shift changes everything about hiring. You can build diverse teams with varied backgrounds, personalities, and approaches—as long as everyone's rowing toward the same destination.
Josh's framework starts with getting crystal clear about your own vision. "If you don't know what your vision is, how can you expect to find people who share it?" This requires articulating not just what services you offer, but why you offer them, how you want patients to feel, what kind of team environment you're creating. For Josh, whose focus has evolved toward exceptional patient communication and experience, this vision clarity is foundational.
From there, interview questions shift dramatically. Instead of "Do you fit our culture?" Josh asks questions that reveal whether someone's professional values and goals align with his vision. He shares examples of questions that uncover alignment: asking about their ideal practice environment, what matters most to them in patient care, how they prefer to work with colleagues.
One of the most valuable sections addresses a challenge many wellness owners face: recognizing when someone is excellent but not right for your specific vision. Josh doesn't frame this as failure—theirs or yours. It's simply about compatibility of direction. An amazing practitioner whose vision involves high-volume, quick-visit care won't thrive in a practice built around extended patient education and communication. Neither approach is wrong—they're just different visions.
This distinction matters enormously for team morale and retention. When Josh focused on educating team members to "perform at the highest allowable level of their license, and to offer the most value to the patient," he discovered a side benefit: "his team members were incredibly engaged and fulfilled in their work." But this only works when team members share the vision that justifies the investment in their education and development.
Josh's recent focus on patient communication—sparked by a friend's misdiagnosis due to communication issues—has deepened his commitment to vision-aligned hiring. He's researched what creates exceptional patient experiences and developed tools for busy multi-provider offices. But tools mean nothing if team members don't share the vision that patient communication and experience matter profoundly.
At the 2026 Wellness Center Creators Retreat, Josh will present on "Creating a Patient Experience that Builds Your Practice," covering everything from what you want to be known for to low-cost experience boosters to the research on patient communication. His session connects directly to his hiring philosophy—you can't deliver exceptional patient experiences without team members who share that vision.
If hiring feels like guesswork, or if you're dealing with skilled practitioners who nevertheless clash with your vision, Josh's framework offers both clarity and hope for building truly aligned teams.
For more about Josh, visit his website here: https://trustdrivencare.com/
For information regarding the upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats
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About Anna Rudel
Anna Rudel, L. Ac is the owner and founder of Lokahi Acupuncture Clinic in San Jose California, founded in 2003. Anna is a master organizer and clinician, and as a Coach she specializes in working with Clinic Owners in the state of California, and Acupuncturists and Acupuncture Clinic Owners, or groups wanting to add Acupuncture worldwide, as well as teams that need support with employee retention and satisfaction. Born in the UK, Anna has traveled extensively in Asia and now has a thriving multi-practitioner clinic in the US!
Anna's Website and Links
- Website: https://lokahiacupuncture.com/
- Learn Group Coaching: https://www.wellnesscentercreators.com/group-coaching
- For info about Individual Coaching: https://www.wellnesscentercreators.com/individual-coaching
About Kendall Hagensen
Kendall is a Somatic Mental Health Therapist, Multidisciplinary Clinic Owner and Business Coach. She specializes in, and is passionate about, working with healthcare professionals to create the businesses of their dreams. Big goals always have a psychological component beneath the surface, so Kendall uses her background in Somatic Psychotherapy and EMDR Therapy mixed with Business Coaching tools to help clients develop a healthy relationship with their business and their strength as a leader.
As someone who lives with a chronic illness herself, Kendall feels that health happens best within community, which is why she takes a holistic, integrative, and collaborative wellness approach to her personal and professional life.
Kendall’s Web/Social Links