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Exploring Trauma-Informed Care and Patient Communication: A Conversation with Kendall Hagensen pt1

Exploring Trauma-Informed Care and Patient Communication: A Conversation with Kendall Hagensen pt1

Feb 06, 2024

In this episode, I had the pleasure of being interviewed by chiropractor Josh Satterlee, DC about the concept of trauma-informed care and how it can transform patient communication. As a mental health counselor, I shared my perspective on adopting a trauma-informed approach in clinical settings.

"What I mean by trauma informed is that we are considering the whole person that we are interacting with and assuming most of the time correctly that they are of course coming into this interaction with us with their own unique life story."

Drawing from our experience, we outlined how we implement trauma-informed principles in our practices, from hiring staff to interactions with patients. By considering each person's unique experiences and responses, we aim to create a safe, supportive environment tailored to their needs.

Together, Josh and I explored the mindset shift involved in trauma-informed care - understanding what happened to someone rather than what is wrong with them. We discussed the value of validating patient experiences, promoting autonomy, and involving them in treatment plans.

"We're looking at them as a whole person and we're involving them in their treatment plan... if I'm going to ask my patient to do something at home or we're going to ask them to go take 10 supplements, the first question is, how does this work within your lifestyle? Does this feel manageable? And let's form it in a way that it does."

For medical professionals and employers, this episode offers insights on improving collaboration through open communication and establishing trust. Josh and I emphasize the power of creating safe spaces where people feel comfortable sharing their stories.

I'm grateful to Josh for an enlightening dialogue on patient care centered around understanding and compassion. His trauma-informed approach offers a model for supporting patients on their health journeys.

Join us for this compelling conversation about the human side of healthcare.

And stay tuned for part two of the interview, coming next week!

Get all the links, resources, and show notes here:

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About Josh Satterlee, DC

Josh Satterlee is a chiropractor based in Las Vegas. Josh is an experienced Chiropractor that understands the clinical care of patients. He’s treated thousands of patients and educated hundreds of Chiropractors. He also has a wide knowledge of the health, wellness and fitness industry. Josh is skilled in Process Building, Public Speaking, Management, Leadership, and Marketing. A strong graduate level educator, Dr. Satterlee graduated from Southern California University of Health Sciences.

Dr. Satterlee's Website/Links

About Kendall Hagensen

Kendall is a Somatic Mental Health Therapist, Multidisciplinary Clinic Owner and Business Coach. She specializes in, and is passionate about, working with healthcare professionals to create the businesses of their dreams. Big goals always have a psychological component beneath the surface, so Kendall uses her background in Somatic Psychotherapy and EMDR Therapy mixed with Business Coaching tools to help clients develop a healthy relationship with their business and their strength as a leader. 

As someone who lives with a chronic illness herself, Kendall feels that health happens best within community, which is why she takes a holistic, integrative, and collaborative wellness approach to her personal and professional life.

Kendall’s Web/Social Links