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Exploring Trauma-Informed Care and Patient Communication: A Conversation with Kendall Hagensen pt2

Exploring Trauma-Informed Care and Patient Communication: A Conversation with Kendall Hagensen pt2

Feb 13, 2024

This is part 2 of my conversation with chiropractor Josh Satterlee, DC about the concept of trauma-informed care and how it can transform patient communication. Josh and I share practical methods on how to convey information based on individual needs.

"How does your patient in front of you interpret information? How do they process it? And then how can you find the bright spots and expand them?"

Together, we explored the importance of understanding patients' interpretation and processing styles. Josh offered tips like using visual aids or technology to improve comprehension for different learning preferences.

We also discussed the intricacies of addressing family members and establishing trust, especially with resistant patients. Josh and I both emphasized the power of a safe environment where patients feel seen and heard.

This conversation provides invaluable communication guidance for any healthcare professional aiming to improve rapport and provide personalized care. This trauma-informed perspective demonstrates how we can build connections by honoring each person's unique experiences.

I'm grateful to Josh for sharing his wisdom and equipping healthcare providers with practical tools to better serve our patients. This compassionate approach to communication has the power to transform lives.

And stay tuned for part three of the interview, coming next week!

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About Josh Satterlee, DC

Josh Satterlee is a chiropractor based in Las Vegas. Josh is an experienced Chiropractor that understands the clinical care of patients. He’s treated thousands of patients and educated hundreds of Chiropractors. He also has a wide knowledge of the health, wellness and fitness industry. Josh is skilled in Process Building, Public Speaking, Management, Leadership, and Marketing. A strong graduate level educator, Dr. Satterlee graduated from Southern California University of Health Sciences.

Dr. Satterlee's Website/Links

About Kendall Hagensen

Kendall is a Somatic Mental Health Therapist, Multidisciplinary Clinic Owner and Business Coach. She specializes in, and is passionate about, working with healthcare professionals to create the businesses of their dreams. Big goals always have a psychological component beneath the surface, so Kendall uses her background in Somatic Psychotherapy and EMDR Therapy mixed with Business Coaching tools to help clients develop a healthy relationship with their business and their strength as a leader. 

As someone who lives with a chronic illness herself, Kendall feels that health happens best within community, which is why she takes a holistic, integrative, and collaborative wellness approach to her personal and professional life.

Kendall’s Web/Social Links